These terms are the agreement between you and Gravun Inc., a corporation in Ontario, Canada, covering your use of the Gravun application. By creating an account you accept them, and we record which version you accepted. If you are setting up Gravun for a company, you are confirming you have authority to accept on that company's behalf.
These terms incorporate the Privacy Policy, which describes what we do with personal information and what is measured in the messages you send.
1. What Gravun provides
Gravun is software for running a business: customer records, estimates, invoices, scheduling, payments and communications. We provide it as a hosted service. We may add, change or remove features; if we remove something you actively rely on, we will give you reasonable notice.
2. Your account
You need to be 18 or older. Keep your credentials secure. Anything done through your account is treated as done by you. Tell us promptly at support@gravun.com if you think someone else has access. You are responsible for what the people you invite into your workspace do there.
3. Your data belongs to you
Everything you put into Gravun remains yours: your customers, jobs, invoices and notes. We hold it to run the service for you, and we handle it as described in the Privacy Policy.
You are responsible for having the right to store the information you enter about your own customers, including any consent their local law requires.
We do not use your data, or your customers' data, to train machine-learning models, and our contracts with the AI providers we use prohibit them from doing so with what we send.
Export and deletion, precisely. Inside a workspace you can export everything held about any one contact, and reports export to CSV and XLSX. There is no whole-account export button yet; ask us and we will supply a machine-readable copy of your data within 30 days. Account deletion is the same. Ask us at privacy@gravun.com and we do it by hand within 30 days, apart from records we must keep by law and backups that expire on their own schedule. We would rather tell you it is a manual process than imply a button that does not exist.
4. Subscriptions, trials and billing
Paid plans are billed in advance each month or year through Stripe. Prices are shown in the application before you subscribe and exclude applicable taxes, which are added at checkout.
New workspaces start on a free trial. A trial that ends without a payment method simply stops granting paid features. We will not charge you for a trial you did not convert. Nothing you created is deleted.
You can cancel at any time from Plan & Billing. Cancellation stops paid features and stops future charges. It does not refund the current period, and it does not delete your data. If we change prices, we will give at least 30 days' notice before it affects your renewal.
If a payment fails we may suspend paid features until it succeeds. We will tell you before that happens.
5. Payments you collect from your own customers
This is the part people most often misread, so plainly: when your customer pays you through Gravun, that money moves between them, you and Stripe. Gravun is not a party to that transaction and never holds your money. Your Stripe account, in your name, receives it under Stripe's own agreement with you.
Refunds, chargebacks, disputes and tax on those payments are between you and your customer, subject to Stripe's terms. Gravun records the transaction; it does not underwrite it. This is entirely separate from the subscription you pay us.
6. Phone numbers, SMS and calls
If you use Gravun's phone features, you must comply with the law where you and your recipients are. In Canada that includes Canada's Anti-Spam Legislation (CASL), and in the United States the TCPA and carrier registration requirements for business messaging. In practice: get consent before texting, identify yourself, and honour opt-outs immediately.
Carriers can block or filter messages for reasons outside our control. Gravun's phone features are not a substitute for a telephone line and must not be used for emergency calls.
Call recording is off unless you switch it on for your workspace. If you switch it on, Gravun plays no recording announcement. Where it is on, two things are your responsibility: obtaining every consent the law requires from every party to the call, and giving any announcement the law requires. Consent requirements differ: some places need only one party's consent, others need everyone's. When your staff dial out from Gravun, it is Gravun's software that places the call. To produce a transcript, the recorded audio is sent to a speech-to-text provider; the transcript and summary are stored in your workspace.
Links in the emails you send through Gravun are rewritten so you can see that they were clicked, and Gravun records when a customer opens an invoice page, recording the date and time only, with no identifying information about the person. Whether you need to tell your customers about either is a decision for your own privacy notice. The Privacy Policy sets out exactly what is and is not recorded.
7. Acceptable use
You agree not to use Gravun to:
- break the law or infringe anyone's rights;
- send spam, or contact people who have asked you to stop;
- store material you have no right to hold, or data classes the service is not built for: health records governed by HIPAA, payment card numbers, government identification numbers;
- attempt to reach another customer's workspace, probe our security, or interfere with the service's operation;
- resell the service without a written agreement with us.
We may suspend an account that is causing harm to other users or to the service. Except where immediate action is needed, we will contact you first.
8. Third-party services and AI features
Gravun connects to Stripe, Twilio, Google, Microsoft, AI providers and others. The full list of who receives what, and where, is in the Privacy Policy. Those connections are optional, and each is governed by that provider's own terms with you. We are not responsible for their outages, pricing changes, or decisions to restrict access, though we will tell you when one affects Gravun.
Gravun's AI features send the content a feature needs to an AI provider to produce that one result, and can include contact details, notes, service addresses, recent message bodies and call transcripts. By default that content is sent unchanged; a workspace administrator can reduce it or switch the features off. AI output can be confidently wrong. Review it before you rely on it, and do not rely on it without checking for pricing, commitments to a customer, professional advice, or anything with a safety consequence. AI outputs are provided without warranty of accuracy.
9. Availability
We work to keep Gravun running and our hosting provider takes automated backups, but we do not promise uninterrupted service and there is no service-level agreement attached to these terms. Maintenance, provider outages and faults will occasionally interrupt access. Gravun is not a backup service. Keep your own exports of anything you cannot afford to lose.
We hold no SOC 2, ISO 27001 or independent security audit, and multi-factor authentication is not currently available. If either matters to you, tell us before you subscribe.
10. Warranties and liability
Gravun is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
To the extent the law allows, neither party is liable for indirect, incidental or consequential losses, or for lost profits or lost data, and our total liability for any claim relating to Gravun is limited to the amount you paid us in the twelve months before the claim arose.
Nothing here limits liability that cannot be limited by law, including for fraud or personal injury. Some jurisdictions do not allow certain exclusions, in which case those parts do not apply to you.
11. Ending the agreement
You may stop using Gravun and close your account at any time. We may end this agreement with 30 days' notice, or immediately if you materially breach these terms. If we end it without cause, we will refund the unused portion of what you have prepaid. After termination you have 30 days to export your data before we delete it.
12. Changes to these terms
We may revise these terms. Material changes will be emailed to account owners at least 30 days before they take effect, and continuing to use Gravun after that means you accept them. If you do not, cancel before the date and we will refund the unused prepaid portion.
13. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes go to the courts of Ontario, though either of us may pursue a claim in small claims court where it qualifies. Your mandatory local consumer-protection rights are unaffected.
14. Contact
Gravun Inc. Ontario, Canada
General and security reports: support@gravun.com
Privacy: privacy@gravun.com